FAQ

The assessments consist of about 15 questions per set, and there are multiple levels of difficulty as you progress.

A formative analytics report is generated after each completion, where key strengths and weaknesses are identified.

You may refer to the email from Explico or you may click on the session in the website 5 minutes prior to session start time.

Our support team is available at all times via watsapp, messenger or email. Click the chat icon on the bottom right of website.

You may login with Google/Facebook. The default login is your email address used to register, and the password is a minimum of 3 letters and is case sensitive.

Alternatively, select "Forgot password"

You may refer to the email from Explico or you may click on the live session in the website 5 minutes prior to session start time.

You may refer to the email from Explico or click on the live session in our website 5 minutes prior to session start time. It can be found in your child's dashboard under "Upcoming Sessions".

On computer : check that your computer volume is switched on. This is usually at the bottom right corner.

On Explico : click 'refresh" button at top right corner, and select 'Microphone"

All communications during live sessions are muted for students to maintain a conducive learning environment. However, you may type in the group chat and our teachers will respond accordingly. Please refrain from making inappropriate remarks and respect each other.

Where appropriate, teachers will open up the room for open communication. This is at teachers' discretion.

Upon login, select your child's profile and click "view more sessions" at bottom of the page and the sessions are listed in "My Library"

Upon login, select your child's profile and click "view more sessions" at bottom of the page and the sessions are listed in "Offline". You may subscribe to the recorded offline sessions with your credits and it is available for viewing immediately.

You can unsubscribe as long as it is 4 hours prior to the session commencement, by clicking on the session.

A subscription to a live session also entitles you to the recorded session which is available 48 hours after the live session, in "Your Library"

A subscription to a live session also entitles you to the recorded session which is available 48 hours after the live session, in "Your Library"

All recorded sessions are available at a reduced subscription 48 hours after the live sessions, in your child's dashboard, View More Sessions and Select "Offline".

Recorded sessions are also complimentary for those that have subscribed to the live sessions, it will be in "Your Library"

Any refund request is subjected to management approval and 10% for processing fee, and are on a goodwill basis due to the free credits/trials given.

All feedbacks are welcome at info@explico.sg